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Rx Coverage

October 13th, 2009

Yay for Medco, for being so thorough in their customer service. Thought y;all would find this funny:

medco

Note: I still can’t figure out how to check the status on my Rx claim…

This entry was posted on Tuesday, October 13th, 2009 at 4:43 pm and is filed under news. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

^ 4 Comments...

  1. Damoinion
    October 14th, 2009 at 1:38 am

    Funny, they must have copied their forms from the official policy at ACC here in NZ :) It looks about as useful as something a government department would come up with.

  2. Duchess
    October 18th, 2009 at 12:22 pm

    Hey, Bree! I work for an insurance company, as a call center girl answering questions for doctors and facilities. The number we refer people who need to talk to Medco Health is 1 800 251-7690.

    As for a claim; I don’t know about Medco but at my company, the people who answer questions for members are not the same people who know anything about claims. I suggest you set aside an afternoon, call the toll-free number and be patient as they transfer you around. Ask about consideration time, turn-around-time (TAT), and appeals processing procedures so they know you are smart and mean business.

    Hope that helps!

  3. Eulerizeit
    October 23rd, 2009 at 10:52 am

    I have medco insurance and it took me 7 weeks and probably 15 or more calls to my Doctor the pharmacy and Medco to get one of my prescriptions covered.

    To Duchess above, I was very proud of myself that I didn’t yell once at some poor innocent in the call center.

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